Practices

Think about the last person who shouted at you. Were they angry with you, or were they afraid? The honest answer is usually both, and both is allowed.

This is not about excusing anyone. Fear and anger arrive together so often that reading only the anger leaves half of it out. Seeing the frightened…

You cannot check whether your own view is fair while standing entirely inside it. Being certain you are right is a feeling, and feelings are not evidence.

In a row, the sense of being obviously in the right is the thing that gives you permission to hit back. Try holding your version as your version:…

Their account makes sense from where they are standing. So does yours. Granting the first does not cost you the second.

This is the part people refuse, because they hear it as folding. It is not. You can say plainly that from where they sat it looked like that, and…

When someone insults you they are aiming at a description of you: your job, your name, your reputation. The more loosely you hold those, the less of you is standing in the way.

Ask who you would be if the description came off. Not as a trick, and not to erase yourself, only to notice that you were never only that word. Some…

Being steady about something does not mean you approve of it, and it does not mean you have dropped your claim. It means you have stopped fighting the fact that it happened.

People hear acceptance and think they are being asked to say it was alright. Nothing of the sort. You can be perfectly clear that it was wrong and…

You can be completely right and still lose the room. Usually the trouble is not the point you are making, it is the edge you are making it with.

Softening how you say something is not conceding it. It is the difference between being heard and being braced against. Listen for the tells in your…