Practices

When someone goes quiet and you can see they have gone inside, that is not your moment to help. Stay still and let the silence run.

You will feel the pull to summarise, to check they are alright, to bring the other person back in. All of it lands as an interruption. Give it a few…

When someone finally gets one true word out about how they feel, resist explaining it to them. Ask what that word is like from the inside and let them find the rest.

The temptation is to say the clever thing: of course you felt rejected, anyone would. It is often accurate and it usually ends the moment, because…

Watch for the swerve. Right after something tender gets said, along comes a story about a brother or a colleague or a thing from years ago, and the tender part quietly gets left behind.

Swerving is not dishonesty. It is what people do when a feeling gets close, and it works, which is exactly why it is so easy to follow along.…

If a conversation has wandered off and you have lost the thread, go back to the last thing that had real feeling in it, and go back using the words they used.

Not a summary of those words. The actual phrase: 'you said she has her standards and you will never meet them, and your eyes went red when you said…

Telling somebody one thing you are quietly embarrassed about will bring you closer than a month of pleasant conversation.

It does not have to be dramatic. The worry you have never said out loud, the mistake you still think about at night, the thing you are no good at.…

If it really is that you feel too much for people, the useful move is not more feeling. It is learning to say no while still meaning them well.

Naming your softness as something that gets used is what makes a limit bearable to set. You are not becoming colder. You are stopping the slow build…

You cannot decide to feel closer to people. You can decide to eat with them, walk with them, sit near them and say one true thing, and the closeness tends to follow.

The chemistry gets talked about a great deal and it is the least useful part. What you can act on is the diary: a standing meal with someone, a hand…

Go long enough without company and almost anyone will do. That is worth knowing about yourself, and worth watching for in someone who lives alone.

Loneliness does not make you a poor judge of character on purpose. It just lowers the bar until whoever turns up seems fine. The steadier answer is…

Four ordinary things take the edge off a hot temper: being touched by someone you trust, eating with people, moving your body hard enough to breathe, and sitting still for a few minutes a day.

None of them are about anger directly, which is the point. Exercise lowers what you are already carrying before the argument starts. A shared meal…

If eating together helps, it is the together that is helping. Being full is not a route to feeling close, and treating it as one goes wrong quickly for some people.

Sit down with somebody once a week and eat whatever you were going to eat anyway. That is the whole practice. If you notice yourself reaching for…

Ask the question twice. What do you see, and what else do you see. What do you think, and what else do you think. The second one does all the work.

The second question takes for granted that another answer exists, so instead of defending the first you go looking. Used on yourself it works just as…

Try putting a qualifier on the front of your strongest claims. In some ways this is true. In some ways it is not. In some ways I cannot tell from here.

Jain thinkers built a whole grammar out of that, seven careful ways of stating a thing, precisely so assertion stayed honest. Used well, a qualifier…

When someone protests that swallowing their feelings is unnatural, agree with them, because it is. Then add the part they have not said: it is also necessary, and there are better ways to do it than swallowing.

Arguing that calm comes naturally costs you your credibility in a single sentence. Conceding the true half leaves nothing to defend, and the…

When someone tells the story with every detail, the exact words, the way the door shut, what she was wearing, they are not wandering off the point. The detail is telling you how unsafe it felt.

Steering them back to the summary usually lands as being told their experience is a nuisance. Let it run a while and hear the detail as a reading of…

A story that grips one person can harm another. Before reaching for something graphic to make a point, be sure you know who is in front of you.

Shocking images work because they stick, which is exactly the danger for someone who has hurt themselves before or who thinks about it when things go…

You cannot argue anybody out of certainty, yourself included. What loosens a grip is play: a puzzle, a small experiment, a question where nobody has to lose.

If you want someone to hold a view more lightly, resist correcting it. Give them something to look at that shows them their own mind at work, and let…