Practices

When someone introduces themselves as an abuser, take the word seriously without treating it as the finding. A label names a category of offence, not what is actually going on in them.

Some people arrive with the language of a programme or a court already fitted to them, and it closes down the question of what drives the behaviour…

Ask whether the anger is really about this person at all, or whether it is contempt for a whole category of people that happens to have someone standing nearby.

It sounds different once you listen for it. The complaints come out in the plural, about how women are or what wives do, and the particular person in…

When somebody's anger is filling the room, the bravest sentence available is usually the plainest one: you are frightening me right now.

It gives them a piece of information they almost never have, which is what they are actually doing to the person in front of them. It also puts…

Ask what has been done to this person, not only what they have done. Old harm decides which ordinary things now register as a threat.

Reactions that look wildly out of proportion usually are not, once you know what the moment resembled. A hand raised near a face, a certain tone,…

If someone stands up mid argument, stay where you are. Rising with them turns a conversation into a stand off.

Therapists who sit with couples notice that the person on their feet usually sits back down within a minute or two when nobody gets up to meet them.…

You can drop the neuroscience and keep the instruction. Look at the person's face, and at their eyes in particular, and let what you see land on you.

The advice does not need a mechanism to be worth following. Look at the person while they are speaking instead of at your own next sentence. Let…

When someone is telling you something hard, quietly let your body come closer to theirs. Similar posture, similar pace, your voice at their volume rather than your own.

Do it lightly. This is not an impression, and if it looks like one it will land as mockery. A small shift is plenty: leaning in when they lean in,…

You can feel for the child in front of you and still keep the consequence you set. Being moved was never meant to be the thing that decides.

It happens to everybody. You are firm, then you see the crumpled face, something turns over in you, and the consequence quietly disappears. What the…

When you notice you have stopped really being there with someone, change your body before you try to change your effort. Sit forward, unfold your arms, turn to face them properly.

Attention goes late in the day, and trying harder to care rarely brings it back. Moving does. Feet planted, hands open, shoulders squared to them,…

Repeating back what your partner said proves you were listening. It does not prove you were touched by it, and they can tell the difference.

Reflective listening can be done perfectly and still land cold, because the words check the content while your face and body report that nothing…

Two people who spend time in step really do become more attuned. Nothing passes between your brains while it happens, though, so put the hours in rather than waiting for the wiring.

The phrase about brains wiring together is a picture, and a lovely one. What is actually available to you is ordinary: the same room, the same walk…

Closeness arrives much faster in a small group that keeps meeting than in a wide circle you see now and then. If you want to feel less alone, pick the small thing that repeats.

Six people who show up every Tuesday and say something real will know each other within a couple of months. Sixty acquaintances will not. It does not…

You do not actually know what they are about to say, or why they did it. Swapping the finished sentence in your head for help me understand costs nothing and changes the whole exchange.

Finishing people's sentences, deciding in advance what they meant, hearing the insult before it has been made: all of it feels like insight and most…

You do not have to jump straight to understanding. Try the step before it: hands open, honestly puzzled, help me see what just happened here.

It has to be a real question. The rhetorical version, asked with your jaw set, makes things worse and both of you know it. Ask, then stay quiet long…

Their account makes sense from where they are standing. So does yours. Granting the first does not cost you the second.

This is the part people refuse, because they hear it as folding. It is not. You can say plainly that from where they sat it looked like that, and…

You can be completely right and still lose the room. Usually the trouble is not the point you are making, it is the edge you are making it with.

Softening how you say something is not conceding it. It is the difference between being heard and being braced against. Listen for the tells in your…