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Every practice in the library, in one list. Narrow it by how long you have, who it is written for, and where you are right now.
You can be completely right and still lose the room. Usually the trouble is not the point you are making, it is the edge you are making it with.
Softening how you say something is not conceding it. It is the difference between being heard and being braced against. Listen for the tells in your…
Have three or four openers ready before you need them. For what it is worth. Can I run something by you. You might not like this, so give me the benefit of the doubt.
When you are stirred up you will not compose diplomatic language on the spot, so the phrases have to be picked in advance and worn in. Say them aloud…
You are allowed more than one feeling about the same thing. Relief and grief when someone dies. Love for a job you would walk out of today. Neither one cancels the other.
A lot of the distress is not the feelings themselves but the argument over which one is the real one. Try saying both plainly, out loud: I am…
Often the feeling fits the situation perfectly and the size of it does not. You were right to be annoyed. The ten out of ten is the part that caused the trouble.
This is a useful thing to say to yourself afterwards, because it stops you throwing out your own read of what happened. Your sense that it was unfair…
Looking for a whole subject rather than a single practice? Start from the nine areas.